FAQ

HOW TO SELL

Send photos of your items and the desired price via WhatsApp or Instagram. After an initial assessment, we will quickly get back to you with our interest and a purchase offer.

Unlike consignment models, we work with direct purchases. This means that, after the item is approved and the price is mutually agreed upon, you send us the product for inspection. If everything is in accordance with the information provided, payment is made instantly via PIX, quickly and securely.

This way, you receive the value of your item without having to wait for it to be sold to a third party. All responsibility for subsequent commercialization is ours.

For residents of São Paulo city, we offer a pick-up service at your location. For other cities, shipping will be arranged in advance.

For residents of the city of São Paulo and nearby areas, we offer collection by motorcycle courier directly at the provided address. For other cities, we provide a pre-paid shipping label, at no cost. You just need to pack the item and send it via Correios (Brazilian Post Office). All shipping logistics are organized and paid for by us, providing a practical and bureaucracy-free experience.

AUTHENTICITY

With over 6 years of experience in the luxury and second-hand market, we work exclusively with 100% authentic items.

All items undergo a rigorous verification process before being sold. We only buy and sell original products.

If the customer wishes, additional authentication certificates can be requested, such as Real Authentication or LegitGrails, etc., at an extra cost.

RETURNS

Returns can be requested within 7 calendar days after receiving the order, as provided by the Consumer Defense Code.

For a return to be accepted, the security seal must remain intact, all included items must be returned, and the item must not show signs of use, damage, or alterations beyond those previously described in the advertisement.

We work with unique pieces, many of them vintage, rare, and irreplaceable. For this reason, should you decide to exercise your right to return, we kindly ask that the process be initiated as soon as possible. This way, we can make the item available again to other interested customers, maintaining the turnover and availability of our collection.

We appreciate your understanding and care for each item purchased.